For every “I’m the bottom 10% of tech users” there is another 70% of the user base bitching about inept prioritization and service desk people who couldn’t troubleshoot process issues if their life were dependent on it.
As someone who works in IT support, I have yet to find any significant number of support people who can’t troubleshoot process issues. What I have found in spades is management making it impossible to make any meaningful process improvements.
There’s a nontrivial number of management type folks that just want it done a specific way, regardless of how that impacts worker performance or how difficult it makes my job.
The number of times I’ve suggested improvements only to be told that the existing methodology works, is too damn high.
My first fucking thought. I’m still waiting on helpdesk to respond to an issue I’ve already chased down to a registry key because I’m not allowed workstation admin privileges. 🙄. Which I’m fine with but more than a week to respond to a ticket? Come the fuck on
For every “I’m the bottom 10% of tech users” there is another 70% of the user base bitching about inept prioritization and service desk people who couldn’t troubleshoot process issues if their life were dependent on it.
Different people different skills.
As someone who works in IT support, I have yet to find any significant number of support people who can’t troubleshoot process issues. What I have found in spades is management making it impossible to make any meaningful process improvements.
There’s a nontrivial number of management type folks that just want it done a specific way, regardless of how that impacts worker performance or how difficult it makes my job.
The number of times I’ve suggested improvements only to be told that the existing methodology works, is too damn high.
My first fucking thought. I’m still waiting on helpdesk to respond to an issue I’ve already chased down to a registry key because I’m not allowed workstation admin privileges. 🙄. Which I’m fine with but more than a week to respond to a ticket? Come the fuck on
How many seats are they responsible for? Could be understaffing.