crowsby

Man that’s sad. The AV Club was my go-to site for TV/Movie reviews for years, it’s unfortunate to see them degrade into the same kind of low-value content farm that their (former) sister site ClickHole makes fun of.

“I’m a helpful AI and automation tool,” reads the Auto News Desk’s bio. “I collect, analyze, and deliver information like high school sports scores and real estate transfers. My job is to help the newsroom deliver lots more useful information while freeing up their time to do important human-powered journalism.”

You know, it’s bad enough that they’re using these godawful services to the detriment of both writers and readers alike, but what I particularly dislike is that all these shitty LLMs are being humanized with biographies and cute little names. Like little cheery mascots celebrating the death of human-powered industries.

free as in beer yes, but not free as in the amount of time you will spend trying to install drivers for all your peripherals and then find yourself being castigated for asking for help in a GNU/Linux forum and being criticized by forum oldheads for not using the search even though you did use the search, but it only led you towards other threads which also all ended with terse messages to use the search, and then you’re directed to a 1200+ page megathread on driver issues and told to spend the next three months parsing through it repeatedly before daring to post again.

Which is also when they regularly try and get you to mistakenly click a button to make Edge your default browser. Scummy dark patterns.

I agree with the author in that balancing actual work vs. meta-work like writing tickets/documentation/scoping tickets is always going to be a pain point regardless of the project management system in play. Jira can be fine in that regard, but it also gives PMs & managers an opportunity to tinker with things and “improve” workflows in the glorious name of adding value.

It reminds me of the old quote about democracy: “Jira is the worst form of project management software except for all the others”.

I cannot believe that there are companies and non-wingnuts who are still actively using that site at this point. Like maybe at the start it was ha-ha funny watching him flail about with code printouts and unplugging random microservices leading to outages, but I feel like the moment he started actively funneling money to alt-right knuckleheads and human traffickers should have been enough of a kick in the pants for even folks heavily reliant on the platform to make their exit.

I see we’ve unfortunately brought over the trend of defaulting to assuming the worst intentions from Reddit, with a side portion of baseless accusations. While I’m disappointed that the community was removed, I think it can be easily explained by:

• Speed Run the Content Moderation Learning Curve
• The reality that, right or wrong, any significant legal action brought against them would be game over for the instance and personally devastating for the humans involved. Conde Nast they are not, and if Joe SIIA decides to put them in their crosshairs, the legal situation would be financially devastating.

It’s reaaaaaally really easy to sit in the peanut gallery and talk shit about how they’re cowardly acquiescing when it’s not our neck in the noose.

That being said, I feel like recent acts of defederation are only serving to highlight that the way forward in the fediverse is going to be having accounts on multiple instances in order to get the full breadth of offerings. In my case:

• I initially signed up on lemmy.ml since that was, at the time the “main” instance.
• Oh hey, kbin looks cool. I’ll sign up there and check it out.
• Oh hey, people are saying that the lemmy.ml admins are evil commies or some shit. Welp I better make an account on lemmy.world in case anything goes sideways.
• Oh hey, now I’m probably going to also need an account on dbzer0 as well, dope.

Spam bots pursuing an audience shouldn’t be a surprising thing. Even glorious fediverse valhalla is battling with them.

The difference between the Threads & Twitter situations is that I’m inclined to extend a lot more leeway to an engineering team that’s less than two weeks into a new platform, versus one that’s been around nearly two decades and is suddenly dealing with issues because the owner decided to haphazardly fire the teams responsible for maintaining those areas.

• Time to first response
• Resolution time
• Customer support costs

It’s key to note that customer satisfaction with response is not among the metrics the CEO is highlighting. It seems that the role of customer support is increasingly to frustrate customers away from pursuing issues, rather than reaching a mutually-satisfying resolution. I consider most customer support chatbots as a tactic towards that: they’re not going to offer any significant assistance and exist simply to waste my time, so of course the imaginary “time to resolution” is going to be minimal. If they’re going to make it a hassle then I’ll just open up a credit card dispute.

I’m surprised at how low-value the content appears to be. My Frontpage, which I’ve curated fairly meticulously, looks like All, and All looks like a Tiktokky shit show.

I suspect they’ve fiddled with the algorithm in order to put their finger on the scale and better control the narrative, and also, a non-negligible group of original content contributors have decided to step away.