I second that, my grandparents have been struggling so much, the bank and the health insurance both went full digital. And I’ve had to help them every week since, it’s been a few years by now… I’m tired man, also my granddad is losing his memory, he can’t even remember how to use the remote. Give people paper and envelopes and helpdesk Clercq, they are what’s keeping this world running, not Chatbots that never have the answer.
Sorry this turned into a bit of a rant
Any references you can give? I would like to research this a bit more.