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Signal is decently rated. it is still a little more centralized than Matrix but that also makes setup easier. I’m not a cybersecurity guy though so I have no idea what’s actually good and what’s not, I just go by recommendation from people on the interwebs.
What confirmation do we have the person did deserve the ban? Microsoft refusing to respond does not absolve them from guilt.
Also this happened to multiple people that called their family in Gaza, it’s not one instance.