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2 months agoExactly! If I am calling customer support, it’s because I have exhausted all other options of finding a solution to my issue, and I have a feeling I’m searching more extensively than the options that this AI is being fed. If I’ve reached the point of calling, I need someone that can think of a creative solution.
There was a big push a few months ago, a year ago, who knows, Internet time is weird, when McDonald’s updated their terms of service on their app and added a clause like this. There were a lot of posts on social media, Reddit, fedi, etc to make sure people didn’t agree to the new terms or download the app if they never had it.
There are people that pay attention to it, and even research papers done on it. A lot of the common apps started doing it at the same time. Venmo has it, Pinterest, Facebook, etc. things you wouldn’t think of that would have cases like this. But certain ones stick out because of the seemingly more real world complications (I mean, venmo could have fraud, Facebook could have cyber bullying, etc), but McDonald’s could have health issues, Disney clearly this is the case.