Dukaan CEO cops backlash for post announcing layoffs: ‘Stunning lack of empathy’
www.moneycontrol.com
Dukaan founder and CEO Suumit Shah revealed that 90% of the company’s support staff has been laid off after the introduction of an AI chatbot to answer customer support queries.

Dukaan founder and CEO Suumit Shah revealed that 90% of the company’s support staff has been laid off after the introduction of an AI chatbot to answer customer support queries.

  • LordOfTheChia@lemmy.worldEnglish
    2·
    1 year ago

    system ideally escalate to the next tier of (human) support when it detects something complicated?

    Why escalate when you can hallucinate!