I think they could have made it less clickbaity and more ojbective if they focused on the fact that the repair guy offers a better service since he will try to repair the components instead of just swapping them for new ones. in this case the official tech service wanted to replace all the components that showed damage. that’s not unreasonable. again they should have focused on the good parts of the third party service instead of trying to frame the official support as a scam.