A customer RMA’d their ROG Ally handheld console for a faulty joystick replacement - only to have Asus refuse warranty repair due to a tiny scratch on the top of the device.

Asus then invoiced the customer $200 to carry out the joystick repair outside of warranty, or have the handheld console returned to them in a disassembled state.

Pretty low from Asus in my opinion 🤦‍♂️ can’t say I’m a fan of supporting a company who treats their customers like this.

Louis’ video is related to other coverage on this by the Gamers Nexus channel, which covers this in much more detail.

  • Rentlar@lemmy.ca
    link
    fedilink
    English
    arrow-up
    14
    ·
    6 months ago

    Yeah it was awesome to see GN consult Louis, on the legality of repair guys scamming their customers lol