I have a story like this too. Every month my power company mails me a physical bill. The only way to pay it without a fee is by mailing a physical check or driving to the office and handing them cash. There is no auto pay. There is no way to check how much you owe online, but you can by phone if you call the office and Darlene is working because she’s the only one that “knows the system.” You can pay online, but you pay 15 dollars to do so. That’s the end of my story, there’s no happy ending.